Frequently Asked Questions

Orders
How do I place an order?
  • Simply add your preferred products to the cart and complete the secure checkout.
  • Enter your details and any discount code before finalizing payment.
  • If you have a VAT number for reverse charging, make sure it’s entered correctly during checkout.
  • Once your order is completed, you’ll receive a confirmation email including your invoice.
  • Please note: VAT adjustments or missed discount codes cannot be applied after the order is placed
How fast will my order be delivered?
  • Netherlands: Typically delivered within 1–2 business days for orders placed before 2:00 PM.
  • Europe: Average delivery time is 3–5 business days, depending on the destination.
  • Outside Europe: Delivery usually takes 1–2 weeks, depending on the courier and local customs processing.
Can I pick up my order?

Local pickup is possible within the Netherlands, but only after prior arrangement and approval. Please contact us to discuss availability.
What happens if an item is out of stock?

If a product you ordered is unexpectedly unavailable, we’ll contact you promptly and work with you to find the best solution.
Is ordering from your store safe?

Yes. All products meet relevant EU/NL safety and hygiene standards. We only offer items from trusted manufacturers and keep our range updated.
Can I change or cancel my order?

Once an order is confirmed, changes or cancellations are usually not possible. If you made an error, contact us immediately—if the order hasn’t been processed or shipped yet, we’ll do our best to help.

Please note that missing a discount code is not a valid reason for cancellation and cannot be corrected afterwards.

Payments
What payment methods do you accept?

We offer several secure payment options, including:

  • iDEAL
  • Credit card
  • Bancontact
  • PayPal
  • Bank transfer (please note this may delay processing and delivery)

All payments are processed through a fully encrypted, secure connection.
What is iDEAL?

iDEAL is a secure online payment method used in the Netherlands. When you choose iDEAL at checkout, you’ll be redirected to your bank’s familiar login environment to complete the payment safely and directly.
Can I pay with a gift or discount voucher?

Yes, you can pay fully or partially using valid discount codes or promotional vouchers. These codes may offer a fixed amount or percentage discount.

Important: Make sure to apply your code before completing the payment, as discounts cannot be added afterwards.

Shipping & Returns
What are the shipping costs?
  • Shipping fees are calculated automatically at checkout based on the destination, weight/volume of the order, and the chosen carrier.
  • You’ll always see the final shipping cost before confirming your order.
  • International rates vary by country.
Can I pick up my order?

Local pickup within the Netherlands is possible but only by prior arrangement. Please contact us to check availability.
What should I do if I receive a defective or incorrect item?
  • Please report this within 7 days of receiving your order (including photos or video). We will review the issue and provide a suitable solution, such as sending a replacement if needed.
  • Manufacturer and legal warranty rules apply to defects resulting from production.
  • Damage caused by incorrect use, improper storage, or normal wear and tear is not covered.

General Questions
Who or what is Etalon Mix NL?

Etalon Mix NL is a dedicated webshop for permanent makeup (PMU) professionals throughout the Benelux. The brand was created by Albina Lazareva and has grown into an internationally recognized name known for quality, innovation, and professional standards.

We offer a curated selection of pigments, needle cartridges, and PMU tools—focused on reliable, safe, and professional results.
Do you offer personal advice and support?

Yes. We support PMU professionals daily with practical guidance and product advice.

Telegram support group:

  • An invitation and QR code are included with your first order. If you missed it, just reach out to us through our contact page.

Inside the group, you can:

  • Share photos and ask questions
  • Learn from case studies
  • Browse examples of healed results for similar skin types
  • Use the “Show in Chat” feature to view corresponding color consultations

We also host Q&As, Coloristics Days, and workshops where we cover pigment use, color theory, needle selection, healing behavior, and more.
How do you ensure product quality?

We conduct routine quality checks, maintain close collaboration with our manufacturers, and only introduce new products once they meet our standards for safety, consistency, and performance.
Are there regulations for purchasing PMU products?

Yes. We supply exclusively to professional users (18+) in the beauty or medical field.
Verification such as a Chamber of Commerce registration, VAT number, or professional details may be requested. We may refuse or cancel orders if professional eligibility is unclear.

For the Netherlands:
Performing PMU treatments requires a GGD permit, and practices must follow NEN-EN 17169 guidelines.
If you work outside the Netherlands, please follow your local regulations.
Can I request deletion of my personal data?

Yes. You may request data deletion by contacting [add emial her].

We will remove your personal information except where retention is required by law (e.g., invoice records).

For full details on your rights—such as access, correction, objection, or data portability—please refer to our Privacy and Cookie Statements.

Product Questions
Do you offer personal advice and support?

Yes. We provide daily support to PMU professionals to help you get the most out of your work.

  • Telegram support group: An invitation with a QR code is included with your first order. If you missed it, contact us through our support page.
  • Share photos, ask questions, and learn from other professionals’ case studies.
  • We host Q&As, Coloristics Days, and workshops covering pigment use, color theory, needle selection, healing behavior, and more.

Tip: For quick answers to color consultations, check the Telegram Media section for similar skin types or cases and select “Show in Chat.”
Are your pigments and needles suitable for beginners?

Yes, as long as proper basic PMU training has been completed and you follow safe techniques.

Recommendations for beginners:

  • Pigments (brow, mineral): Start with shades #6–#10. Mineral pigments are generally more forgiving and heal gently when applied correctly.
  • Needle modules: Use a medium taper configuration suitable for your skin type and technique to prevent trauma.

Note: Healing depends on correct pressure, speed, depth, angle, and pigment delivery. Practice on latex first and follow your training.
How do I choose the right pigments or needles?

Factors to consider:

  • Skin type and condition (sun damage, scarring, etc.)
  • Desired result and technique
  • Experience and personal preference

We help you choose through:

  • Product pages with specifications and recommended applications
  • Telegram support group for quick advice with photos
  • Trainings and workshops covering pigment theory, needle selection, and practical tips
Do your pigments comply with REACH?

Yes. All pigments are developed in compliance with REACH Annex XVII (Entry 75) restrictions for tattoo and PMU inks (effective January 4, 2022). A safety data sheet (SDS) is available for each pigment.
Do your needle modules comply with EU guidelines?

Yes. All needle modules are sterile, CE-marked, and come with a lot number for traceability. Each module has a barrier system to prevent backflow of pigment or body fluids.

Note: Needle modules are intended for professional use only and must be used according to hygiene requirements and local regulations.
Are all needle modules sterile and single-use?

Yes. Each module is individually packaged, sterile, and designed for single use only.
Which pigment types do you supply?

We offer several pigment types:

  • Mineral: Heals gently and naturally when applied correctly.
  • Hybrid (mineral + organic): Produces more intense colors with higher retention.
  • Small-dispersion: Fine particles for a refined, “second-skin” effect.
What needle types are available and how do I identify them?

Diameter: 0.25–0.35 mm

  • Thinner needles = finer detail
  • Thicker needles = broader coverage

Configurations:

  • RL (Round Liner): Clean lines; needles close together
  • RS (Round Shader): Shading/fill; needles slightly spaced
  • MG (Magnum): Rows for larger areas or pigment removal

Taper/needle point:

  • Medium taper: Medium length, sharp
  • Long taper: Longer, sharper, ideal for high-precision work
Are all needles compatible with my device?

Not all handpieces accept universal cartridges. Always check your device compatibility:

  • Universal devices: Work with universal cartridges
  • Non-universal devices: Only compatible with specific brand cartridges
How should I store PMU products?

Store products in a cool, dry place away from sunlight. Keep containers sealed and out of reach of children. Follow label instructions and SDS for temperature and shelf life.

Note: Sterile seals must remain intact when working on skin. Practicing on latex with opened products is allowed according to product instructions.

Still Have A Question?

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